Whilst results show that apps are good for sharing information, engaging and offering enjoyment, they struggle to offer more meaningful learning experiences. Do they deliver the key aims of interpretation for heritage organisations? What types of apps work best and what are the challenges? The research has been carried out by some qualitative interviews with heritage professionals and quantitative surveys with heritage app users. Many heritage sites are currently investing in apps, yet there is not any concrete evidence for how effective apps are in interpreting heritage sites to visitors. The study assesses current heritage sector apps and looks at both the potential benefits and downsides of using apps. The aim of the thesis is to study the value of mobile phone applications, or 'apps', in heritage interpretation.
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